REPLACEMENT POLICY

We want you to love your case. If something goes wrong, we'll fix it.

You are eligible for a FREE replacement if:

• Your item arrived damaged or defective

• You received the wrong design or wrong phone model

• You provide a proper unboxing video showing the condition of the item upon receipt

• The item is unused and in its original packaging

How to claim (within 48 hours of delivery):

1. Message us at support@shopizstore.com

2. Send your order number, proof of purchase, and a clear unboxing video showing the issue

3. Our team will review the video and verify the replacement request

Once your replacement is approved, we will dispatch a new item to you free of cost. The replacement will be delivered within 7 days after approval.

We will review your request and proceed with the replacement once the issue and unboxing video are verified.

Not covered:

• Returns or refunds for damaged items

• Customized phone cases or items purchased under special promotions, unless the item is damaged or defective and meets our replacement requirements

• Damage caused after use

• Items that have been used or are not in their original packaging

• Requests made more than 48 hours after delivery

• Orders where a proper unboxing video is not provided

• Wrong phone model selected by the customer

Please inspect your phone case immediately upon delivery. If you notice any damage or defect, contact us within 48 hours and provide the required unboxing video.

If you're unsure about your phone model, please contact us before placing your order and we'll help you select the correct one.

For any questions regarding our replacement policy, contact us at support@shopizstore.com.